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Your go-to person at Crutchfield
Meet some of our advisors
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Brad

Brad, a Crutchfield veteran since 1982, restores old cars in his spare time. He digs Clint Eastwood movies and XM Satellite Radio.

Dallas

Dallas joined Crutchfield in 1993, and he still enjoys talking with his customers about high-tech "toys". His latest favorite is the Roku SoundBridge, which lets him play computer-based music throughout his home.

Morgan

Morgan has been with us since 2003. He enjoys watching and participating in an eclectic mix of sports — boxing, tennis, softball, and auto racing.

Customer Care Team

What do you get from your personal advisor?

  • A trustworthy guide to all of our products, know-how and services.
  • Dream SupportSM — Your advisor will engage you in a thorough discussion of your needs and wants. You'll get personalized recommendations to make your dreams come true. The recommendations will include everything you need to hook up your new gear and enjoy it fully.
  • Dependability — Your advisor will shepherd your orders through our system and follow up with you if any issues arise.
  • Efficiency — Over the long haul, dealing with someone you know and trust takes less time and energy than dealing with a stranger each time you need help.

Where does your advisor's expertise come from?

Your advisor completed 13 weeks of classroom and hands-on installation training before taking calls and receives ongoing training on new products and technologies. He or she has instant access to the industry's largest database of fit information for car stereos. We have taken apart thousands of vehicles and meticulously measured and photographed the spaces behind dashboards and door panels.

JR
J.R., team leader conducting a training session

Junkyard
We go to junkyards and car lots to gather information for our car fit database.

Our personal approach adds up to award-winning support

BizRate award

For the ninth year in a row, Crutchfield Corporation has been named to BizRate.com's "Circle of Excellence" for performance and customer service, making Crutchfield the only consumer electronics retailer to have won every year since the award's inception.

BizRate award

Crutchfield has been recognized for customer satisfaction excellence under the J.D. Power and Associates Certified Call Center ProgramSM. This distinction acknowledges a strong commitment by Crutchfield's call center operations to provide "An Outstanding Customer Service Experience".

For J.D. Power and Associates Certified Call Center ProgramSM information, visit www.jdpower.com