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"Every time I buy from Crutchfield, I know that I'm not only getting a great product, but also a WHOLE company behind it that offers exemplary customer service and technical support. Crutchfield sets the standard for what customer service should be!”
"
—Luis
Real Estate Developer
San Juan, Puerto Rico
"I have been ordering from Crutchfield since 1991 and it doesn't matter if my order is only a few dollars, or a few hundred dollars; I receive priority service each and every time!
I am a customer for life!"
—Sandy
Medical Assistant
Lebanon, TN
When we focus on your needs, awards and recognition follow.
BizRate Circle of Excellence - Nine time winner
For the ninth year in a row, Crutchfield has been recognized by BizRate.com's "Circle of Excellence" for performance and customer service. Crutchfield.com is the only consumer electronics site to receive the Circle of Excellence award nine times.
Crutchfield received top ratings in customer surveys in the following areas:
BizRate
- Ease of Finding Products
- On-Time Delivery
- Product Selection
- Overall Satisfaction
- Customer Support
- Product Met Expectations
- Likely to Shop Again
2007 MultiChannel Merchant of the Year
Crutchfield has been honored with the most significant award within the Direct Marketing trade industry: the MultiChannel Merchant of the Year Award. In addition, the Crutchfield catalog won a Silver Award for the electronics category, and our website won a Gold Award for the electronics segment, as well as Best Website Overall (across all 17 categories).
MultiChannel Merchant
Best Consumer Direct Electronics Dealer
The editors of This Week in Consumer Electronics chose Crutchfield as the nation's Best Consumer Direct Dealer, recognizing us for outstanding performance in categories including merchandising excellence, design, and customer service.
TWICE
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